Real Useful Company Refund Policy: Travel and Conferencing Services
At Real Useful Company, our commitment is to provide exceptional travel and conferencing services that exceed your expectations. We understand that plans may change, and flexibility is crucial. This Refund Policy outlines the terms and conditions regarding refunds for our services.
1. Cancellation and Refund Eligibility:
a. Travel Services:
– Full refunds are available for cancellations made [X] days prior to the scheduled departure date.
– Cancellations made within [Y] days of departure may be subject to a [Z]% cancellation fee.
– Refund requests for unused portions of the travel services will be considered on a case-by-case basis.
b. Conferencing Services:
– Refunds for conference registrations are available if a cancellation is made [X] days before the event start date.
– Cancellations made within [Y] days of the event start date may be subject to a [Z]% cancellation fee.
– Refunds for virtual or hybrid events are contingent upon the specific terms outlined in the service agreement.
2. Refund Process:
a. Initiating Refund:
– To initiate a refund, clients must submit a written request to [refund@realusefulcompany.com] with the subject line “Refund Request – [Booking/Event Reference Number].”
– The request should include relevant details such as the reason for cancellation and supporting documentation, if applicable.
b. Processing Time:
– Refund processing time may vary and is subject to the specific circumstances of the cancellation.
– Clients can expect a confirmation email once the refund has been processed, with details of the refunded amount and any applicable fees.
3. Special Considerations:
a. Force Majeure:
– In the event of unforeseen circumstances or force majeure situations impacting travel or conferencing arrangements, the refund policy may be adjusted based on the circumstances.
b. Service Disruptions:
– If Real Useful Company is unable to fulfill its obligations due to service disruptions or other reasons, clients will be eligible for a full or partial refund, depending on the extent of the disruption.
4. Contact Information:
- For refund inquiries, clients can contact our customer support at travel@realusefulcompany.com or call us +254715347577.
Note: This refund policy is subject to change, and any modifications will be communicated through our official communication channels. It is advisable to review this policy periodically for updates.
Real Useful Company strives to provide transparent and fair refund processes to ensure a positive experience for our clients. We appreciate your understanding and cooperation in adhering to these guidelines.
